CNA Blog— From the Experts

Canada’s healthcare system is under significant strain, and pharmacies have stepped into an increasingly critical role.

Diagnostic imaging plays a critical role in modern healthcare, with the global market expected to reach 76.69 billion in U.S. dollars by 2034.

Trust is the cornerstone of every great customer experience – and trust starts with data.

Artificial intelligence has become one of the most discussed topics in insurance.

Risk complexity is on the rise, and Canadian commercial insurance brokers and risk managers must adapt to stay competitive. From third-party litigation funding and large jury awards to escalating legal and healthcare costs, the forces driving social inflation are reshaping liability exposures. With increased casualty claims and mounting legal pressures, the stakes for clients – and the need for a strategic insurer – have never been higher.

The insurance industry faces technological disruption, evolving client expectations, and global risks. Experts Mike Travis and Matt Santos discuss how carriers must adapt to stay competitive.

Erin Gattoni, Senior Vice President of Human Resources and Operations at CNA Insurance, delves into how cultivating expertise and the right behavioural competencies is essential for building resilient, future-ready teams prepared to seize the opportunities ahead.

As the insurance industry faces a rapidly evolving landscape, leaders like Susan DuHamel are helping shape a thoughtful and resilient path forward. We sat down with Susan to discuss the future of insurance, the role of AI, and how the industry can continue to serve clients in an increasingly complex world.

Across North America, company insolvency is on the rise. Not only can this have sweeping impacts on the economy, local communities, and consumers, but it also has a significant impact on the organization’s employees.

Professional associations advance industries and support careers by connecting people with similar interests and providing networking opportunities and resources for professional development. Members also receive group support and advocacy. Running an association comes with its own set of risks and challenges, however, which makes insurance essential.