Dec 20, 2021
CNA's Nick Creatura featured in Canadian Underwriter

In an article published by Canadian Underwriter, CNA's Nick Creatura highlights two elements for success in 2022: using technology to maintain and enhance relationships and the importance of fostering greater diversity, equity and inclusion in workplaces.


2021 has been a transformative year. While we are seeing some return to normal interpersonal interactions as COVID-19 abates, the accelerated digitization of client and partner interactions is likely to continue. The virtualization of work has set a new baseline which will continue beyond the pandemic. This crisis encouraged us to focus on what matters most – our insureds, broker partners and employees – using technology to maintain and enhance our relationships and improve outcomes.


This year also saw progress on the critical need to foster greater diversity, equity and inclusion in our workplaces. We understand the importance of fostering an organizational culture that celebrates individuals’ differences, attracts diverse talent and inspires a work environment that enables all employees to do their best work. We continue to practice allyship, from which we take away valuable lessons that help us drive actionable change. While we continue to learn about diversity and its importance toward enhancing innovation and performance, we also focus on equity and inclusion.


For more information and personal insights, read the full feature: ‘Executive Outlook 2022: Nick Creatura, CNA’ , published in Insurance Business Canada.