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CNA EXPERTS

Patrice Houle
Senior Underwriter
Nick Creatura
President and Chief Executive Officer, CNA Canada
Adam Puchalski
Underwriting Specialist - International Solutions Canada
Jennifer Schultz
Senior Underwriter, Cyber and Professional Liability – Specialty
John Sterns
Vice President, Casualty
Erin Gattoni
Vice President, Human Resources Canada
Abena Apraku
Underwriting Specialist, Specialty Lines
Wayne Briggs
AVP, Commercial Automobile
Louis Vatrt
Vice President, Engineered Property
Ruth L Stewart, BA, RN, MHA, CHE
Senior Risk Control Consultant, Healthcare
Denis Panariti
AVP, Management Liability and Financial Institutions
Terri Mason-Benjamin
AVP, Cyber and Professional Liability
Rob Lipsey
Underwriting Specialist
Andrew Johnson
Manager, Customer Segments
Reid Irwin
Senior Underwriter, Financial Institutions
Kathleen S. Ellis
Senior Vice President
Steve Hernandez
Senior Vice President, Commercial Risk Control
Nick Graf, ARM, CISSP, CEH
Assistant Vice President, Information Security, Risk Control
Liz Aguinaga
Executive Vice President & Chief Human Resources Officer
Severio Pacini
Vice President, Risk Control
Published November 22, 2022
During the early months of the COVID-19 pandemic, clinical trial enrollments were largely paused unless the trial was directly related to vaccine development or COVID-19 care.
Published November 22, 2022
The current economy is being influenced by several key factors, including the war in Ukraine, the COVID-19 pandemic and climate change, which can lead to catastrophic events such as floods, storms and hurricanes.
Published July 20, 2022
When an individual interacts with the healthcare system, that person expects to receive safe, high-quality care. Unfortunately, inadvertent harm – a diagnostic error – may occur at any point along the continuum of patient care.
Published June 17, 2022
Our vision at CNA is anchored on building an inclusive workplace culture that welcomes and celebrates difference, enabling everyone to do their best work.
Published May 6, 2022
Informed consent (IC) arises from the principle that a person has the right to make decisions about what happens to her or his body.
Published March 30, 2022
Businesses with growing international exposures need tailored coverages to meet their unique demands. As more insureds expand their business internationally, it creates an unprecedented opportunity for the commercial insurance industry to provide coverage for overseas operations.
Published February 2, 2022
The last two years in cybersecurity have been unprecedented. 2020 saw the en masse transition to remote working as physical offices closed and dining room tables and spare bedrooms became offices and classrooms.
Published December 8, 2021
As is evident from the extensive recent literature on workplace burn-out, stress and anxiety are chronic and widespread among healthcare professionals (HCPs).
Published October 18, 2021
Bringing life-changing drugs and medical devices to market involves a number of specialist life science companies working together to research, design, trial, manufacture and distribute new products.
Published September 13, 2021
Fiduciary liability coverage can be easily misunderstood, resulting in costly lawsuits.
Published August 10, 2021
Biometric identification, the use of unique physical or behavioural characteristics to identify individuals, has been around for decades. With advances in technology, biometric authentication is now part of everyday life.
Published July 20, 2021
At CNA, we understand the importance of fostering an organizational culture that celebrates individuals’ differences, attracts diverse talent, and inspires a work environment that enables all employees to do their best work.
Published February 17, 2021
CNA has always focused on our employees’ physical and mental needs, but the COVID-19 pandemic presented new challenges that required additional solutions.
Published January 25, 2021
Like any other pharmaceutical, a COVID-19 vaccine must be proven safe and effective through clinical trials. Another challenge however, lies in the logistics of distributing the vaccines globally.
Published December 16, 2020
For brokers, one of the easiest ways to ensure that the right solution is being provided to a client is to make sure that the terms are fully understood. Here is a solution to insure peace of mind.
Published November 20, 2020
As specialty risks evolve, businesses need to re-evaluate their exposures and ensure they are adequately protected.
Published October 22, 2020
Today’s business world operates on an international scale. Consumers no longer rely solely on locally produced goods and services, and companies continue to expand operations worldwide for increased efficiency or access to new markets and supplies.
Published September 16, 2020
The use of any technology platform comes with risk, and each healthcare provider must carefully identify the risks to their practice and their patients, mitigate these risks, and have the appropriate insurance coverage in place.
Published August 14, 2020
Businesses that have been shut down during an emergency may face challenges when reopening. Being prepared gives your clients' organizations the ability to adapt to all market conditions.
Published July 10, 2020
Long-term care homes are expected to be that – homes that are safe, healthy settings for the most vulnerable members of Canada’s population. However, this is not always the case.
Published June 5, 2020
A new risk landscape is emerging, in which intangible and interconnected risks present a critical challenge for businesses and the insurance industry. This is why planning for the impact of these new risks, or considering the effect of a minor modification to current exposures, is a crucial foundation for any risk management strategy.
Published May 8, 2020
The insurance industry provides the perfect environment to use a wide variety of skills, do meaningful work that makes a difference, and develop knowledge and leadership roles that advance your career. Explore four reasons why the insurance industry is a great option for almost any professional.
Published April 10, 2020
The healthcare profession continues to be plagued by ransomware incidents, with cybercriminals and their ill-gotten gains hampering efficiencies, disrupting operations and jeopardizing patient data.
Published March 31, 2020
More than ever before, companies of all sizes are allowing employees to work remotely. Unfortunately, some organizations are not fully prepared for this sudden change to a remote workforce. Telecommuting can potentially put your company at increased risk of a cyberattack.
Published March 10, 2020
Fiduciary liability coverage can be easily misunderstood and, as a result, may not be considered by insurance buyers when addressing their management liability exposures. In today’s litigious society, that could be a costly misstep.
Published February 7, 2020
What do healthcare professionals need to do to prevent issues with those who regulate the advertising?
Published January 17, 2020
Employers’ day-to-day business challenges can be daunting – including compliance with Canadian labour and employment laws. If a business is not in tune with the laws, complying with them may be like trying to hit multiple moving targets.
Published December 9, 2019
Many not-for-profit and privately held companies may be under the false impression that they have no need for management liability insurance.
Published November 13, 2019
The opioid crisis in Canada and elsewhere continues to grow with often tragic results. In Canada, one life was lost every two hours related to opioids in 2018. How did we get to this point? What is being done to address this widespread crisis, and how is the insurance industry responding?
Published October 18, 2019
The majority of cyber-attacks are opportunistic; cyber hackers are searching for websites with security vulnerabilities and outdated web applications that allow them access to exploit an organization’s processes and data.
Published October 9, 2019
Risk and fleet managers handle a plethora of responsibilities with their commercial automobile fleet. One important task is ensuring every fleet vehicle to be insured is included in their automobile policy at inception. Not advising the insurer of an automobile can lead to a denial of coverage, potentially putting the corporation’s assets at risk should a loss occur.
Published September 10, 2019
In a world that is ever-changing, businesses are facing new risks that are hitting their confidence hard and their reputations even harder.
Published September 10, 2019
Published August 9, 2019
Healthcare system and patient cyberattacks continue to increase significantly, exposing vulnerabilities in information technology and network-connected diagnostic equipment.
Published July 12, 2019
2019 really did throw a lot of challenges at us, and things don’t seem to be backing off as we think about what 2020 has in store for us from a risk perspective. Economic, political, cyber, technology and the complexities around the interconnectedness of risk are all expected to be chief concerns for business leaders, our latest Risk and Confidence research tells us.
Published June 12, 2019
One steadfast truth in the business world is that it is always changing – and so are risk management needs and concerns.
Published May 10, 2019
As Canadian workers continue to become more savvy about human and civil rights, it is imperative that employers clearly understand that no business is immune to employment practices liability (EPL) risks.
Published April 11, 2019
As cyber insurance becomes a mainstream product, the insurance industry needs to consider how we prepare for large losses and ensure that we are cognisant of where claims are likely to come from.
Published March 18, 2019
Although the incidence of hospital-acquired C. diff. in Canada decreased from 5.9 per 10 000 patient-days in 2009 to 4.3 in 2015 according to a recent study1, this is small consolation to affected patients. The burden of severe or recurrent episodes of antibiotic-resistant Clostridium difficile infection (CDI) on individuals is debilitating, and can be fatal.
Published February 20, 2019
In our ever-changing and competitive business environment, your business must make continual advances in technology, innovation and solutions to enhance your processes, production and ultimately your profitability.
Published December 20, 2018
Infections acquired in healthcare settings — known as healthcare-associated infections (HAIs) — occur in one of every 25 patients.1 HAIs extend treatment time and hospital stays, as well as increase morbidity and mortality levels. In addition to these adverse patient care effects, HAIs create significant burdens for healthcare organizations in the form of associated financial and reputational costs.
Published November 13, 2018
Cyber security is a critical challenge for businesses in any industry and of any size. Even the biggest companies and brands can be victimized by cyberattacks.
Published June 22, 2018
For banks and other financial institutions, a continuous focus on adapting to regulatory changes, minimizing systemic risks and anticipating the effects of economic shifts is essential. And while your financial institution faces more complex challenges today than ever before, it is critical not to overlook the physical exposures that are more within your control. Learn five strategies to reduce costly slip and fall claims.
Published June 20, 2018
Whether a piece is sold through an auction or a direct sale to another person or company, serial numbers are seldom checked. As a result, thieves —including organized crime rings— are attracted to this low-risk, high-reward opportunity.
Published May 21, 2018
There is no question that the forthcoming General Data Protection Regulation (GDPR) will bring with it big changes to organisations; but change is not necessarily a bad thing, and GDPR should be viewed as an opportunity rather than something to be feared.
Published May 7, 2018
A new cornerstone of the GDPR is the obligation to not only comply with, but to also demonstrate this compliance.
Published May 2, 2018
Whether your contracting firm is renovating a historical facility in Vancouver, building a warehouse in northeast Alberta, or green retrofitting an office in a Toronto high-rise, your construction site has exposures.
Published April 20, 2018
The GDPR enhances existing data subject rights previously provided for under the Data Protection Directive 95/46/EC, while also introducing new rights, which will have large implications for business that gather or process personal data.
Published April 19, 2018
Multinationals that have some form of operations within the European Union will be majorly affected by the GDPR, making it not too much of a surprise that almost 40% of multinationals saw regulatory risk as one of the biggest rising risks in CNA’s latest Risk and Confidence Survey.
Published April 9, 2018
The growth in allied healthcare facilities continues to accelerate, as healthcare services are increasingly delivered outside of a hospital. And while the medical care is paramount, these outpatient facilities are challenged by slip and fall exposures that can place employees, patients and visitors in harm’s way, leading to significant claims.
Published March 8, 2018
According to a study by CNA Risk Control, failing to take steps to address slip and fall hazards in commercial real estate facilities can lead to costly claims. Learn three ways you can prevent slips and falls through proper floor maintenance and careful vendor selection.
Published March 5, 2018
Now that your tech firm is no longer in its infancy, what other Management Liability coverages are appropriate?
Published February 5, 2018
Imagine you operate a manufacturing facility that produces rolling assembly lines. An installation mistake occurs and your customer is unable to operate its facility and produce food products. Errors & Omissions (E&O) policies can provide your manufacturing facility with insurance coverage when these types of situations arise.
Published December 13, 2017
Workers’ Comp Insurance covers medical bills, wages and more. When your employees travel internationally, your company faces a different set of exposures, such as injury, kidnapping and ransom.
Published November 6, 2017
If you don’t have a D&O insurance policy in place, here are seven reasons why it’s time to secure one now.
Published February 1, 2017
Millennials are the future of insurance, and possess many of the qualities that industry recruiters are looking for; the insurance industry is a great place to start — and grow — your career.
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