In an article published by Insurance Business Canada, CNA’s Krista Clair discusses commercial mid-market lessons to take away from 2023 and trends the insurance industry can expect in 2024.

It’s been a year of technological change – but, as 2024 looms on the horizon, that doesn’t mean the need for the human touch has been lost according to one insurance leader.

For example, the year saw demographics change, not only with new Canadians arriving, but also an aging population overall, meaning developing and engaging talent from all backgrounds became a top priority.

For more information and personal insights, read the full feature: “Insurance leader’s lessons learned from 2023, and strategies for 2024” published in Insurance Business Canada.