Insurance Business Canada discusses the top service categories brokers prioritize from insurance carriers and award CNA a Five-Star Rating for our Commitment to the Broker Distribution Channel, our Claims Processing, Underwriting expertise, Range of Products, Product Training and Marketing Support and Technology and Automation.

“To find out how well carriers are meeting brokers’ expectations and where could still use some improvement, Insurance Business Canada asked hundreds of insurance brokers from across the country to tell us everything. Brokers rated their carriers on a scale of 1 (poor) to 10 (excellent) across eight categories, from underwriting expertise and quick quotes to competitive rates and claims processing.”  

“When asked the three most important things they look for in a carrier partner, an overwhelming 70% of brokers named competitive rates as the most crucial factor, followed by underwriting expertise (60%) and claims processing (46%). Although they’ve shifted slightly in level of importance, these top three priorities remain unchanged from last year’s survey, proving their enduring importance to brokers.“

For more information and results, read the article Five-Star Carriers 2020, published in Insurance Business Canada.

Published article: HERE.